Clear Chaos - Privacy Statement

Effective from 1st March 2004

The following statement explains our policy regarding the personal information we collect about you. In short: Clear Chaos does not sell, loan or give away any information you supply to us.

The following statement explains our policy regarding the personal information we collect about you.

STATEMENT OF INTENT

From time to time, you will be asked to submit personal information about yourself (e.g. name and e-mail address) in order to receive or use services on our web site. Such services include the ordering of hosting, posting to our community forums, or by using our support system amongst others. By entering your details in the fields requested, you enable Clear Chaos to provide you with the services that you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. Clear Chaos will act in accordance with current legislation and aim to meet current Internet best practice.

INFORMATION ON VISITORS

During the course of any visit to Clear Chaos, the pages you see, along with something called a cookie, are downloaded to your computer (see point 3 for more on this). Most, if not all, web sites do this, because cookies allow the web site publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Any information that is supplied by cookies can help us to provide you with a better service.

WHAT IS A COOKIE?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows. Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user. NB: Even if you haven't set your computer to reject cookies you can still browse our site anonymously until such time as you register for services provided by Clear Chaos.

USE AND STORAGE OF YOUR PERSONAL INFORMATION

When you supply any personal information to Clear Chaos (e.g. for ordering hosting services, or contributing to our community forums) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else. In general, any information you provide to Clear Chaos will only be used by Clear Chaos. It will never be supplied to anyone outside of Clear Chaos without first obtaining your consent, unless we are obliged or permitted by law to disclose it. We will hold your personal information on our systems for as long as you use the service that you have requested. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

ACCESS TO YOUR PERSONAL INFORMATION

You have the right to request a copy of the personal information that Clear Chaos holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to 15 Rowen Close, Stockton-on-Tees. TS17 5DX

USERS AGED 16 AND UNDER

If you are aged 16 or under, please get your parent/legal guardian's permission beforehand whenever you provide personal information to Clear Chaos's web site. Users without this consent are not allowed to provide us with personal information.

HOW TO FIND AND CONTROL YOUR COOKIES

If you're using Netscape 6.0:
On your Task Bar, click:
1. Edit, then
2. Preferences
3. Click on Advanced
4. Click on Cookies

If you're using Internet Explorer 6.0:
1. Choose Tools, then
2. Internet Options
3. Click the Privacy Tab
4. Click on Custom Level
5. Click on the 'Advanced' button
6. Check the 'override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate.

If you're using Internet Explorer 5.0 or 5.5:
1. Choose Tools, then
2. Internet Options
3. Click the Security tab
4. Click on Custom Level
5. Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.

If you're using Internet Explorer 4.0:
1. Choose View, then
2. Internet Options
3. Click the Advanced tab
4. Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.

In Internet Explorer 3.0:
You can View, Options, Advanced, then click on the button that says Warn before Accepting Cookies.
If you're using Netscape Communicator 4.0:
On your Task Bar, click:
1. Edit, then
2. Preferences
3. Click on Advanced
4. Set your options in the box that says Cookies.

HOW DO YOU KNOW WHICH OF THE SITES YOU'VE VISITED USE COOKIES?

If you're using Netscape 6.0:
On your Task Bar, click:
1. Edit, then
2. Preferences
3. Click on Advanced
4. Click on Cookies
5. Click the View Cookies button

If you're using Internet Explorer 5.0 or 6.0:
1. Choose Tools, then
2. Internet Options
3. Click the General tab
4. Click Settings
5. View Files

If you're using Internet Explorer 4.0:
On your Task Bar, click:
1. View, then
2. Internet Options
3. Under the tab General (the default tab) click
4. Settings
5. View Files.

Internet Explorer 3.0:
On your Task Bar, click:
1. View
2. Options
3. Advanced
4. View Files.

Netscape Communicator 4.0:
Netscape bundles all cookies into one file on your hard drive. You'll need to find the file, which it calls Cookie.txt on Windows machines.

HOW TO SEE YOUR COOKIE CODE

Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

Contact us for further information.

home - consulting - design - hosting - marketing - portfolio - about us - high graphics

Delivering excellence through simplicity